Privacy, terms and the fine print

Privacy note

What we collect. What you type into an enquiry form or send us over WhatsApp, email or the phone: your name, contact details, travel plans and, once a file starts, the documents a mission requires. Nothing more.

How this website handles it. This site has no database and no server-side code. An enquiry form on this site does not silently transmit anything: it opens WhatsApp or your email client with the details written out, and you press send. A copy of your last enquiry is kept in your own browser’s local storage so the confirmation page can show it back to you. Clearing your browser data removes it.

What we do with it. Answer your enquiry, prepare and lodge your application, and contact you about that file. Nothing else. We do not sell contact data, and we do not add you to marketing lists you did not ask for.

Who else sees it. Only the parties a file genuinely requires: the relevant consulate, embassy or visa application centre, the Passport Seva network, and the airline or hotel for a booking. Where the law requires disclosure, we comply.

How long we keep it. Documents are returned to you when a file closes. We retain the minimum record needed for accounts and for any future application, and destroy the rest.

Your rights. Ask us what we hold about you, ask for a correction, or ask us to delete what we are not legally required to keep. Write to .

Terms of service

What we are. A private travel and documentation agency. We are not a government department, not a Passport Seva Kendra, and not an authorised representative of any embassy or consulate. We act on your instructions.

What we promise. To prepare your file competently, to tell you the truth about timelines and about the strength of your case, and to lodge it correctly and on time.

What we cannot promise. An outcome. Visa and passport decisions rest with the issuing authority. We do not control processing times, appointment availability, interview slots or the discretion of a consular officer.

What we need from you. Complete and truthful information and genuine documents. A concealed refusal, an altered document or an untrue statement will sink an application and may carry consequences well beyond it. If we find one, we will stop work on the file.

What we will not do. Guarantee approvals. Create eligibility you do not have. Produce fabricated bookings or confirmations. Advise you to misstate anything to an authority.

No payments on this website. This site has no payment gateway and no booking engine. Every fee is discussed and confirmed with you directly before any money moves.

Fees and refunds

Two separate numbers, always. Official fees: consular and visa charges, government passport fees, appointment, biometric and courier charges: are set by the authority and paid to the authority. Our service fee is for our work and is quoted separately, in writing, before we begin.

Official fees are not refundable by us. Once a fee is paid to a consulate or to the government, that money is with them. A refusal does not bring it back, and no agent can recover it for you.

Our service fee. Treatment is stated in your written quote before you commit: including what happens if you cancel before lodgement, and what happens if a file is refused. We put that in writing precisely so it is not a conversation held after the fact.

A refusal is not a refund event. Our fee pays for the preparation and lodgement of a file, which happens whatever the outcome. Where a refusal follows a genuine error on our side, that is ours to put right, and we will.

Travel bookings. Airline, hotel and operator cancellation rules apply as issued. We will tell you what they are before you confirm, and we do not add margin to a refund.

Disclaimer

Information on this site is indicative. Every document list, timeline and visa rule described here is a starting point drawn from the ordinary position for Indian passport holders. Consular requirements change without notice and vary by profile. Nothing on this website is a substitute for confirmation against the mission for your specific case.

Not legal or immigration advice. We are a documentation and travel agency, not immigration lawyers. For anything touching immigration status, residency or citizenship, take qualified legal advice.

External links. Where we link to a consulate, a government portal or an airline, we do not control that site and are not responsible for its content.